Privacy Policy

Introduction

Welcome to Pentoggle, a product of CYBERSKETCH LABS PRIVATE LIMITED ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website located at pentoggle.com and our AI-powered website building services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

Information We Collect

1. Information You Provide to Us

Account Information:

• Full name
• Email address
• Phone number
• Password (encrypted and stored securely)
• Company/business name (if applicable)

Content and Project Data:

• Text prompts and descriptions you provide to generate websites
• Website content, structure, and design preferences
• Images, files, and other materials you upload
• Custom domain information (if you connect a custom domain)
• Project names and metadata

Payment Information (when payment features are enabled):

• Billing name and address
• Payment method details (processed securely through third-party payment processors)
• Transaction history and invoices

Note: We do not store your complete credit card or debit card information on our servers. All payment processing is handled by PCI-DSS compliant third-party payment gateways.

Communication Data:

• Messages you send through our contact forms, email, or WhatsApp
• Support tickets and customer service interactions
• Feedback, reviews, and survey responses

2. Information Collected Automatically

Usage Information:

• Pages visited and features used
• Time spent on our Services
• Click patterns and navigation paths
• Search queries and prompts entered
• Frequency of use and feature engagement

Device and Technical Information:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Screen resolution and device type
• Cookies and similar tracking technologies

Log Data:

• Date and time of access
• Error logs and diagnostic information
• Server response times
• API usage statistics

3. Information from Third Parties

Authentication Services:

If you sign up using Google, Facebook, or other third-party services, we receive basic profile information (name, email, profile picture) as permitted by your privacy settings.

Payment Processors:

• Information from third-party payment gateways used to process transactions
• Fraud prevention and verification data

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• To create and host your websites based on your prompts and instructions
• To process your account registration and authenticate your identity
• To provide, maintain, and improve our AI-powered website generation service
• To deliver customer support and respond to your inquiries
• To send you service-related notifications and updates

Payment Processing (when available)

• To process your subscription payments and billing through secure third-party payment gateways
• To send you receipts, invoices, and payment confirmations
• To prevent fraud and verify transactions
• To manage refunds and cancellations in accordance with our refund policy

Communication

• To respond to your questions, comments, and requests
• To send you important updates about our Services
• To notify you about changes to our Terms of Service or Privacy Policy
• To provide technical support and troubleshooting assistance

Analytics and Improvement

• To understand how users interact with our Services
• To analyze usage patterns and improve our AI models
• To develop new features and enhance user experience
• To conduct research and statistical analysis

Marketing (with your consent)

• To send you promotional emails about new features, special offers, or updates
• To provide personalized recommendations
• To conduct surveys and gather feedback

Note: You can opt out of marketing communications at any time.

Legal and Security

• To comply with legal obligations and respond to legal requests
• To enforce our Terms of Service and prevent violations
• To protect against fraud, abuse, and security threats
• To resolve disputes and troubleshoot problems

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our Services:

• Hosting Providers: To store and deliver your generated websites
• Payment Processors: Secure third-party payment gateways for payment processing (when payment features are enabled)
• Cloud Services: For data storage and computing infrastructure
• Email Services: For sending transactional and marketing emails
• SMS Services: For sending OTP codes during authentication
• Analytics Tools: For understanding user behavior (e.g., Google Analytics)
• Customer Support Tools: For managing support tickets and communications

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Requests from law enforcement or government authorities
• Protection of our rights, property, or safety
• Investigation of fraud, security issues, or violations of our Terms
• Compliance with applicable laws and regulations

Business Transfers

If Pentoggle is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as:

• When you choose to publish your website publicly
• When you integrate third-party services with your Pentoggle account
• When you participate in co-marketing initiatives

Aggregated Data

We may share aggregated, de-identified, or anonymized data that cannot be used to identify you personally for research, analytics, or marketing purposes.

Data Storage and Security

Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit using SSL/TLS and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication requirements for our systems
• Secure Servers: Data is stored on secure servers with firewalls and intrusion detection
• Regular Audits: Periodic security audits and vulnerability assessments
• Employee Training: Staff training on data protection and privacy best practices

Data Retention

• Account Data: Retained while your account is active and for a reasonable period after account closure (typically 90 days) unless longer retention is required by law
• Generated Websites: Stored while your account is active; retention periods after account closure will be determined when paid subscription features are launched
• Transaction Records: When payment features are enabled, retained for 7 years for accounting and tax purposes
• Support Communications: Retained for 2 years for quality assurance and legal purposes

International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. By using our Services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request a copy of the personal information we hold about you
• Export your website data and content at any time through your dashboard

Correction and Update

• Update your account information through your account settings
• Contact us to correct any inaccuracies in your personal data

Deletion

• Request deletion of your account and associated personal information
• Note: Some information may be retained for legal or legitimate business purposes

Objection and Restriction

• Object to certain processing of your personal information
• Request restriction of processing in specific circumstances

Marketing Opt-Out

• Unsubscribe from marketing emails using the link in our emails
• Contact us at info@pentoggle.com to opt out of all marketing communications

Cookies and Tracking

• Manage cookie preferences through your browser settings
• Use browser extensions to block certain tracking technologies
• Note: Disabling cookies may affect some functionality of our Services

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: info@pentoggle.com
• WhatsApp: +1 (347) 286-9948

We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage:

Types of Cookies We Use

Essential Cookies:

• Required for the basic functioning of our Services
• Authentication and security
• Session management

Functional Cookies:

• Remember your preferences and settings
• Personalize your experience
• Enable specific features

Analytics Cookies:

• Understand how users interact with our Services
• Measure website performance
• Identify areas for improvement

Marketing Cookies:

• Deliver relevant advertisements
• Track campaign effectiveness
• Personalize marketing messages

Third-Party Cookies

We may use third-party services that set their own cookies:

• Google Analytics (for website analytics)
• Payment processors (for secure payment processing, when enabled)
• Social media plugins (if you interact with them)

Managing Cookies

You can control cookies through:

• Your browser settings (most browsers allow you to refuse cookies)
• Our cookie consent banner
• Opt-out tools provided by third-party services

Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@pentoggle.com. We will delete such information from our systems promptly.

Third-Party Websites and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Pentoggle. This Privacy Policy does not apply to those third-party services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any third-party services you visit or use.

If you integrate third-party services with your Pentoggle account (such as custom domain providers, analytics tools, or CMS platforms), your use of those services is governed by their respective privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Notify you via email if the changes are material
• Post a notice on our website for 30 days
• Obtain your consent if required by law

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

Data Protection Officer

For questions about this Privacy Policy or our data practices, you can contact our Data Protection Officer:

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Contract Performance: To provide our Services as outlined in our Terms of Service
• Legitimate Interests: To improve our Services, prevent fraud, and ensure security
• Consent: For marketing communications and optional features (you can withdraw consent at any time)
• Legal Obligations: To comply with applicable laws and regulations

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information (subject to certain exceptions)
• Right to Opt-Out: Opt out of the sale of your personal information (we do not sell your information)
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights

To exercise these rights, contact us at info@pentoggle.com. We will verify your identity before processing your request.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

We take privacy concerns seriously and will respond to your inquiry within 7 business days.

Grievance Officer (India)

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

The Grievance Officer will address your grievance within 30 days from the date of receipt.